Membership terms

Your completed enrollment record shows the plan, flat recurring total and registered vehicles or property that apply to you.

# Super Hero Locksmith Membership Agreement

Version paid-2026-09-22-v2

## Your enrollment

This agreement is between Super Hero Locksmith LLC, doing business as Super Hero Locksmith ("Hero," "we," or "us"), and the customer named in the enrollment record ("you"). The enrollment record displayed with this agreement identifies your selected plan, monthly plan fee, optional fifth vehicle, flat recurring monthly total, contact details, and registered vehicles or property. That record is part of this agreement. Only your selected plan applies. Test-mode records are nonbinding and provide no real service benefits.

Hero's mailing address is 3235 SW 8th, Miami, FL 33135. Contact us at 786-417-4483 or service@superherolocksmith.com. Membership service is available only in Miami-Dade and Broward counties, Florida. Your membership number identifies this service membership. This agreement does not promise an insurance payment or reimbursement.

## Price, recurring payments, and activation

Your first monthly payment is charged at checkout. The flat monthly total shown in your enrollment record renews automatically each month until cancellation takes effect. The listed price is your complete recurring monthly charge; no additional sales tax is added at checkout. Review the full recurring total before signing and again before submitting payment. Stripe processes your payment method. We do not store your full card number in My Hero.

Benefits begin 14 days after the first successful payment. The waiting period is not a free trial. Signing this agreement alone does not activate benefits; your initial payment must succeed and your membership must remain current. The agreement takes effect upon successful initial payment. If checkout is abandoned or expires without payment, no membership is purchased.

Your renewal date is based on the subscription's monthly billing cycle, which the payment receipt and My Hero show. Benefits require current payment and membership status after the waiting period. A declined or overdue monthly payment pauses benefits until the membership is brought current. Service during a waiting period or payment pause is separately chargeable at the nonmember price you authorize. A future price or tax change will be disclosed before it takes effect, with any consent required by law.

## Plans

HERO BASIC — $14.99 total per month. One registered vehicle; one included vehicle lockout per billing month; 15% off car key replacements; 10% off home lock services; 20% off ignition repairs and replacements; free key-battery replacement and diagnostics; priority scheduling.

HERO FAMILY — $29.99 total per month. Up to four registered vehicles; one included vehicle lockout per billing month shared across the registered vehicles; 20% off replacement keys; 15% off home services; 25% off ignition repairs; one metal spare-key copy after every twelve qualifying paid months; priority mobile service. A fifth registered vehicle adds $5 per month, for a $34.99 flat monthly total. It does not add another lockout or spare-key allowance. The spare-key benefit copies an existing metal key. It excludes remotes, smart keys, transponder programming, and all-keys-lost replacement.

HERO HOME — $19.99 total per month. One registered property; one included home lockout per billing month; 20% off rekeys; 15% off lock changes; 20% off smart-lock installations; 15% off mailbox lock replacements; priority emergency response during our service hours. No vehicle VIN is required for this plan.

HERO BUSINESS — $149 total per month. Unlimited registered fleet vehicles; priority same-day service; 25% off bulk key orders; 20% off lockouts and commercial rekeys; 15% off access-control installations; dedicated account support. This is a discounts-only plan. It includes no free lockouts, free keys, or regular-plan referral and loyalty rewards.

Dealership Pro uses custom pricing and a separate signed schedule. It is not available through this enrollment form.

## Using your membership

Automotive benefits apply only to vehicles registered to this membership by their full VIN and within the plan's vehicle limit. The Home plan applies to the registered property, including its unit if applicable. We verify the registered vehicle or property and current membership status when service is requested. A card or QR code is an identifier, not proof of active benefits. Editing your saved account details does not change the enrollment record. Contact Hero to request a vehicle, property, or plan change. Any approved change and resulting fee must be confirmed before it takes effect; there is no automatic midmonth plan change through the app.

You must be authorized to request entry or locksmith work. We may check identity and ownership or lawful authorization before service. We provide a quote showing the applicable membership benefit, discount, and any remaining charge before you authorize separately paid work. Parts, materials, and work outside the stated benefit require separate authorization. Discounts apply to the qualifying service or key price shown in that quote before applicable tax. Only one reward, included benefit, or membership discount may be applied to the same service job; rewards and discounts do not stack. A credit cannot exceed the qualifying charge and has no cash value.

The included lockout allowance resets on the subscription's monthly billing date, not the first day of a calendar month. Family shares one allowance across its registered vehicles. A technician records each use against the membership. Unused monthly lockouts do not roll over. Business has no included lockout allowance.

## Service hours and arrival guarantee

Service hours are 7:00 AM until midnight Eastern Time. Membership service is not provided from midnight to 7:00 AM.

For a covered request received during service hours no later than 9:00 PM Eastern Time, within Miami-Dade or Broward, and while benefits are active, we guarantee that a technician arrives that day. We do not promise a specific arrival time or completion of all work that day. Requests after 9:00 PM depend on technician availability and do not have the same-day guarantee. Overnight requests are handled when service hours resume.

If we miss the arrival guarantee for an eligible request, you receive one free membership month. Contact Hero with the service request details so we can verify the missed arrival and record the credit. The credit applies to the next eligible full renewal that has not already been finalized, or the following renewal if billing is already finalized. Parts availability, job conditions, and safety may affect completion; separately paid work still requires your authorization. This remedy does not limit a right or remedy that cannot lawfully be waived.

## Commitment and cancellation

There is a three-month minimum commitment. Before completing the commitment, you may cancel by paying a $49 early-cancellation fee in place of the unpaid remaining commitment payments. We do not charge both that fee and the unpaid remaining commitment months. A verified earned free month satisfies that month's commitment without adding a paid month toward loyalty rewards. After the initial commitment is satisfied, no early-cancellation fee applies.

Use Manage membership in My Hero to review the cancellation amount and date and confirm cancellation. Assistance is available at service@superherolocksmith.com or 786-417-4483. If the $49 fee applies, renewals continue until that cancellation payment succeeds. Abandoning checkout or a declined fee payment does not complete cancellation. My Hero displays whether cancellation is confirmed. After successful cancellation, future renewals stop and eligible benefits continue through the paid period. There is no prorated refund of the current monthly fee except for billing errors or refunds required by law.

If the commitment has already been satisfied when the cancellation fee succeeds, we refund that fee and cancel without an early-cancellation fee. A renewal charged after the successful cancellation cutoff is corrected. No cancellation provision limits rights that applicable law does not allow you to waive.

## Rewards and annual benefits

Basic, Family, and Home earn a $20 service credit after every six qualifying paid membership months and a $50 replacement-key credit after every twelve. Both credits are earned at twelve qualifying paid months. Each qualifying month must be fully paid and completed. These credits expire 90 days after issue. One $10 birthday credit is available each year for an eligible active member who has provided a valid birthday before that birthday. It expires 30 days after issue. A February 29 birthday uses February 28 in a non-leap year. Only the month and day are needed.

Family earns one existing-metal-key copy after every twelve qualifying paid months. Each earned copy can be used once during the following twelve months while the membership is eligible. It cannot be exchanged for a remote, smart key, programming, lost-key replacement, cash, or another benefit.

An earned free month preserves accumulated paid-month progress without increasing it. A missed monthly payment pauses benefits and restarts progress toward future paid-month rewards and annual benefits. Bringing payment current does not restore the previous progress. Previously earned, unexpired credits remain subject to their original expiry and current membership eligibility. A refund or dispute can invalidate the payment supporting a reward; the affected benefit is held for review to prevent use of an unearned reward.

For Basic, Family, and Home, enter a qualifying member's referral code during your first enrollment, before signing and payment. One referrer may be linked to the new member; self-referrals are not allowed. After the referred friend completes three qualifying paid membership months, both eligible regular-plan members receive one free membership month. Business is excluded. The referral link is fixed at signup. If the referring member is temporarily ineligible, the reward waits until eligibility is restored.

Free-month rewards have no cash value and apply one at a time to a full upcoming renewal of an eligible membership. They cover the selected monthly plan and fifth-vehicle add-on, if any, together with the tax attributable to the discounted charge. A renewal already finalized is not changed; the reward waits for the next eligible renewal. They do not pay a cancellation fee or a past-due invoice. An unused reward remains recorded if no eligible renewal is available. Do not assume a renewal is free until My Hero or the billing receipt confirms the application.

Plan and registered-property or vehicle changes require Hero's assistance and an updated enrollment record. Unexpired rewards remain linked to the member account and can be used only when their benefit and current plan are eligible. Rewards are not transferable and do not create an additional free annual car-key replacement.

## Information and electronic records

We use the enrollment details to administer the membership and verify service. With your separate address-check consent, street, city, state, and ZIP are sent to the U.S. Census address service to check the county. That check does not send your name, email, phone, unit, or VIN. Our privacy notice explains providers used for accounts, payments, and membership communications.

By choosing electronic records, you consent to receive and sign the membership agreement, enrollment record, receipts, and membership notices electronically through My Hero and your verified email address. This consent applies to this membership. You need a current browser with JavaScript and an internet connection, access to your email, and a way to save or print HTML records. Read and open the downloadable agreement before confirming that you can retain it. The same format is used for the signed copy.

You can download your signed copy from My Hero. You may request a paper copy at no charge, update your contact email, or withdraw electronic-record consent by contacting service@superherolocksmith.com or 786-417-4483. Withdrawal does not invalidate records already provided or automatically cancel the membership. Hero will arrange paper records for future notices; no fee is charged for withdrawal. If technical requirements materially change in a way that could prevent access, we will disclose the new requirements and obtain any renewed consent required by law. You can decline electronic signing and contact Hero about enrollment assistance.

Your typed full name and the separate agreement, recurring-billing, electronic-record, and ability-to-access acknowledgments record your signature. We retain the agreement version, enrollment record, signature, consent choices, and signing time. The downloadable signed copy contains that record. Do not sign or submit payment unless the selected plan, vehicles or property, total recurring charge, and these terms match your enrollment.