Customer portal privacy
Super Hero Locksmith uses this portal to manage customer accounts and saved service information.
Information you provide
The portal stores your account email and the profile details you save, including your name, phone number, address, vehicle description and VIN (required for automotive enrollment). These details support your account and membership and service requests. Saving a vehicle or address does not activate membership coverage.
Sign-in and account emails
Supabase provides account authentication and the database. Resend delivers account confirmation and password recovery emails. Hostinger hosts the app and may process technical request information to deliver and secure it. When you choose Google sign-in, the portal requests your basic Google profile and email address to identify your account. It does not request access to your Gmail messages, contacts or Google Drive files.
Service area address checks
With your agreement at checkout, we send your street, city, state and ZIP code to the U.S. Census geocoding service to determine whether your address is in Miami-Dade or Broward. We do not send your name, email, phone number, unit number or VIN in this request. An uncertain result requires review before checkout; it is not proof that your address is outside our area.
Storage on your device
The account page uses browser session storage for sign-in. The installed app may cache public pages and images for loading, but account, enrollment, membership, staff and rewards pages are excluded from its offline fallback.
Your selected language is saved in this browser.
Enrollment, payment and service records
When you enroll, Supabase stores your selected plan, fixed monthly total, registered vehicles or property, agreement text, typed signature, consent choices and signing time. Stripe processes your payment method and recurring payments; the app stores Stripe reference numbers and payment status, not your full card number. Records also include cancellations, benefit use, arrival requests and reward history. Approved staff can view the membership information needed to verify eligibility and record service.
Optional birthday rewards use your month and day without a birth year. Referral codes link eligible members for rewards. When you request an emailed agreement or card, Resend delivers the copy to your verified account email. Signed records remain separate from later edits to your saved profile.
Test agreement records
When you prepare a test agreement, we save a copy of the terms, selected plan and price, and your saved profile and vehicle information in Supabase. If you acknowledge it, we also save the acknowledgment time and your consent choice (and typed name for earlier test records). You can access and download your own records after signing in. These nonbinding test records do not authorize billing or activate coverage.
Managing your information
You can edit your saved profile and remove saved vehicles after signing in. Contact us about account deletion or other questions about your information. We may need to verify that the request comes from the account owner.
Membership features
Enrollment provides a downloadable signed agreement and membership image card. Benefits are checked against current payment status and the waiting period. The image card can be saved to Photos or Files; Apple Wallet and Google Wallet passes are not available.